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Customer Service

The Contract 

These Terms and Conditions govern the supply of goods and services sold by Toolbay Ltd, UK registered company No. 4955925 (referred to in these terms as ‘we’ and ‘us’) to the customer (referred to as ‘you’). These terms constitute the entire and only agreement between us in relation thereto. 

All orders placed are subject to acceptance by us, by delivery of the goods to you at which point a legally binding contract is constituted between us. The processing of your payment and acknowledgment of your order does not constitute legal acceptance of your order.
 
Shipping & Delivery
At Toolbay LTD we strive to send your goods the same day they are ordered. Your product will be sent securely by either Royal Mail or Interlink Express.
Returns & Replacements
At any time prior to the goods being dispatched, you may cancel your order by phone, mail, fax or email. Please note that, if cancellation occurs after the goods have been dispatched and we are unable to recall the delivery, it may be necessary for you to return the goods to us at your own cost. 

In the event that you wish to return the goods you have purchased, you must return the goods to us at your cost unless we agree that you may dispose of them in an appropriate manner. We recommend using a signed-for service. Where the goods are returned to us within 28 days of the original date of purchase, because they are found to be genuinely faulty under warranty, or because the incorrect goods have been sent by us, we will subsequently refund the cost of return carriage. 
Payment, Pricing & Promotions
The price payable for the goods you order is as set out on our web site at the time you place your order. Any additional charges for carriage, along with any discounts or optional extras, are as stated on the checkout page of the website. 

It is possible that, very occasionally, an error may occur with our web site and goods may be incorrectly priced. In these circumstances we are not obliged to supply the goods at the incorrect price. In this event we will advise you of any pricing errors and offer the options of canceling the order, adjusting payment or choosing an alternative product. 

We must receive payment for the whole of the price of the goods you order, and any applicable charges for carriage, before your order can be processed. The only exceptions will be if we have agreed other terms, in advance, in writing.

Availability
While we endeavour to hold sufficient stock to meet all orders, and allow sufficient lead times for restocking in the event of selling out, if we have insufficient stock to deliver the goods ordered and paid for by you, we will contact you to advise and with your consent either keep the order on hold or refund you the price paid for such goods as soon as possible.
Privacy & Security
This privacy policy sets out how "Toolbay ltd" uses and protects any information that you may provide "Toolbay ltd" when you use this website. 

"Toolbay ltd" is committed to ensuring that your privacy is protected. Should we ask you to provide certain information by which you can be identified when using this website, then you can be assured that it will only be used in accordance with this privacy statement. 
"Toolbay ltd" may change this policy from time to time by updating this page. You should check this page from time to time to ensure that you are happy with any changes. 

This policy is effective from 31st October 2008. 

What we collect 
We may collect the following information:

• name and job title 
• contact information including email address 
• demographic information such as post code, preferences and interests 
• other information relevant to customer surveys and/or offers 

What we do with the information we gather 
We require this information to understand your needs and provide you with a better service, and in particular for the following reasons: 

• Internal record keeping. 
• We may use the information to improve our products and services. 
• We may periodically send promotional email about new products, special offers or other information which we think you may find interesting using the email address which you have provided. 
• From time to time, we may also use your information to contact you for market research purposes. We may contact you by email, phone, fax or mail. 
• We may use the information to customise the website according to your interests. 

We will not disclose buyers’ information to third parties other than when order details are processed as part of the order fulfilment. In this case, the third party will not disclose any of the details to any other third party. 

Security 
We are committed to ensuring that your information is secure. In order to prevent unauthorised access or disclosure we have put in place suitable physical, electronic and managerial procedures to safeguard and secure the information we collect online. 

How we use cookies 
A cookie is a small file which asks permission to be placed on your computer's hard drive. Once you agree, the file is added and the cookie helps analyse web traffic or lets you know when you visit a particular site. Cookies allow web applications to respond to you as an individual. The web application can tailor its operations to your needs, likes and dislikes by gathering and remembering information about your preferences. 

We use traffic log cookies to identify which pages are being used. This helps us analyse data about web page traffic and improve our website in order to tailor it to customer needs. We only use this information for statistical analysis purposes and then the data is removed from the system. 

Overall, cookies help us provide you with a better website, by enabling us to monitor which pages you find useful and which you do not. A cookie in no way gives us access to your computer or any information about you, other than the data you choose to share with us. 
You can choose to accept or decline cookies. Most web browsers automatically accept cookies, but you can usually modify your browser setting to decline cookies if you prefer. This may prevent you from taking full advantage of the website. 

Links to other websites 
Our website may contain links to enable you to visit other websites of interest easily. However, once you have used these links to leave our site, you should note that we do not have any control over that other website. Therefore, we cannot be responsible for the protection and privacy of any information which you provide whilst visiting such sites and such sites are not governed by this privacy statement. You should exercise caution and look at the privacy statement applicable to the website in question.